Terms of Service

Introduction

Welcome to Repliable. These Terms of Service ("Terms") govern your access to and use of Repliable's communication intelligence platform, including our website, applications, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and Repliable. Please read them carefully.

1. Account Registration and Eligibility

1.1 Eligibility

You must be at least 18 years old to use Repliable. By using the Service, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You are not prohibited from using the Service under applicable laws

1.2 Account Creation

To use Repliable, you must create an account by providing accurate and complete information. You agree to:

• Provide accurate, current, and complete account information
• Maintain and update your information to keep it accurate and complete
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access or security breach

1.3 Account Responsibility

You are responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

2. Description of Service

Repliable provides an AI-powered communication intelligence platform that analyzes work messages and generates response recommendations. The Service includes:

• Message analysis and ambiguity assessment
• AI-generated response options
• Profile management for communication partners
• Communication style insights and recommendations
• Message history and threading

Important: Repliable provides communication suggestions and insights. The Service is not a substitute for professional judgment, legal advice, or human resources guidance. You are solely responsible for your communications and their consequences.

3. Acceptable Use Policy

3.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for:

• Personal or business communication analysis
• Improving your professional communication skills
• Managing workplace relationships

3.2 Prohibited Use

You agree NOT to use the Service to:

• Illegal Activities: Violate any local, state, national, or international law
• Harassment: Harass, abuse, threaten, or intimidate others
• Hate Speech: Promote violence, discrimination, or hatred based on race, religion, gender, sexual orientation, disability, or other protected characteristics
• Spam: Send unsolicited commercial messages or bulk communications
• Malicious Content: Upload viruses, malware, or other harmful code
• Deception: Impersonate others or misrepresent your identity or affiliation
• Abuse: Overload or interfere with the Service's infrastructure
• Reverse Engineering: Attempt to reverse engineer, decompile, or extract source code
• Unauthorized Access: Access parts of the Service you're not authorized to access
• Data Mining: Use automated systems to scrape or collect data without permission
• Resale: Resell or sublicense the Service without authorization

3.3 Enforcement

We reserve the right to investigate violations of these Terms and take appropriate action, including suspension or termination of accounts, reporting to law enforcement, and seeking legal remedies.

4. Content and Intellectual Property

4.1 Your Content

You retain all rights to the messages, profiles, and other content you submit to Repliable ("Your Content"). By using the Service, you grant us a limited license to:

• Store and process Your Content to provide the Service
• Use Your Content to improve our AI models and features (in aggregated, anonymized form only)
• Back up Your Content for disaster recovery and service continuity

This license ends when you delete Your Content or terminate your account, except for backup copies which may persist for up to 30 days.

4.2 Our Content

The Service, including its design, features, software, and AI models, is owned by Repliable and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or create derivative works of the Service
• Use our trademarks, logos, or branding without permission
• Remove or alter any proprietary notices

4.3 AI-Generated Content

Response suggestions and insights generated by our AI are provided to you for your use. However, you are solely responsible for reviewing, editing, and deciding whether to use any AI-generated content. We make no warranties about the accuracy, appropriateness, or effectiveness of AI suggestions.

5. Payment and Fees

5.1 Free and Paid Plans

Repliable may offer both free and paid subscription plans. Specific features, limits, and pricing are described on our website and in the app.

5.2 Billing

For paid plans:

• You authorize us to charge your payment method for all fees
• Subscriptions automatically renew unless canceled
• Prices are subject to change with 30 days' notice
• All fees are non-refundable unless required by law or stated in our refund policy

5.3 Free Trial

We may offer free trials for paid features. At the end of the trial, you will be charged unless you cancel. We reserve the right to modify or discontinue free trials at any time.

6. Disclaimers and Warranties

7. Limitation of Liability

8. Indemnification

You agree to indemnify, defend, and hold harmless Repliable and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your Content or communications
• Employment or professional consequences of your communications

9. Termination

9.1 Termination by You

You may terminate your account at any time through the app settings or by contacting support. Termination does not entitle you to a refund of any fees already paid.

9.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your use harms or could harm the Service or other users
• We are required to do so by law
• We discontinue the Service

9.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• Your data may be deleted after 30 days (request export before termination)
• Sections of these Terms that should survive (warranties, indemnification, limitations) continue to apply

10. Changes to Service and Terms

10.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuance.

10.2 Terms Changes

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use after changes constitutes acceptance of the new Terms.

If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

11. Dispute Resolution

11.1 Informal Resolution

Before filing a legal claim, you agree to contact us at legal@repliable.ai to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

11.2 Governing Law

These Terms are governed by the laws of the United States and the State of [Your State], without regard to conflict of law provisions.

11.3 Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court. This agreement to arbitrate does not apply to claims for intellectual property infringement or violations of the Acceptable Use Policy.

11.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Repliable regarding the Service.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign or transfer these Terms without restriction.

12.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control (natural disasters, war, pandemics, internet outages, etc.).

13. Contact Information

For questions about these Terms, please contact us:

14. Acknowledgment

By using Repliable, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.